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On Etihad Accrual and Redemption


1) What will happen on June 30, 2019?

Philippine Airlines' frequent flyer program partnership with Etihad Airways will end on June 30, 2019.


2) I am a Mabuhay Miles member and I have an upcoming flight with Etihad on July 1, 2019. Can I still accrue the flight miles to my Mabuhay Miles account?

No. Only Etihad flights flown on or before June 30, 2019 are eligible for mileage accrual.  


3) I am a Mabuhay Miles member and I want to redeem an Etihad flight on July 1, 2019. Can I still redeem Etihad using Mabuhay Miles?

No. You may only redeem Etihad Airways flights using your Mabuhay Miles until June 30, 2019 (last day of ticket issuance). But redemption tickets issued on or before June 30, 2019 can be flown within one (1) year from the date of issuance. 


4) I flew with Etihad before June 30, 2019. Can I still accrue to Mabuhay Miles?

Yes. You may submit your retro claim request until December 30, 2019 for Etihad flights flown on or before June 30, 2019.  However, please note that, under the Mabuhay Miles Terms & Conditions, miles not requested for retroactive crediting within six (6) months from flight date shall thereafter be deemed forfeited.


5) Can I still redeem Etihad flights on or before June 30, 2019?

Yes.


6) I have redeemed Etihad flights using Mabuhay Miles before June 30, 2019. Can I still re-book my flights after June 30, 2019?

No. But you have the option to refund your redemption ticket within the validity date of the ticket. 


7) Can I redeem Etihad flights on June 30 for travel on or after July 1, 2019?

Yes.