On Redeeming Miles

  
Q.  How soon can I redeem a travel award? 
A.  Awards start from 3,500 Miles. As soon as you accumulate the Miles required for your desired award, you may redeem them.   


Q.  How do I redeem an award ticket? 
A.  Just complete and submit a travel award redemption form to any Philippine Airlines ticket office. You may first call Philippine Airlines Reservations to make your flight bookings, and claim your award tickets at your preferred ticket office.  


Q.  What are the requirements in claiming an award ticket? 
A.  When claiming an award ticket at your preferred ticket office, present the original and submit a photocopy of each of the following documents:

      The Member's Mabuhay Miles membership card (optional)
      One (1) valid ID with photo and signature (e.g. Driver's License/Passport of Memberand beneficiary. Passenger's passport is required for International Travel Award       redemption)
      Authorization letter from Member and beneficiary, as applicable.
      One (1) valid ID with photo and signature of authorized representative.  
      Applicable taxes, surcharges and fees shall be collected upon travel award issuance.


Q.  Can I transfer my travel awards to anyone? 
A.  Flight Award tickets are transferable to anyone. Service Class Upgrade awards may be transferred to family and friends who are members of Mabuhay Miles. 


Q.  Can I rebook my award ticket? 
A.  Yes, a Flight Award Ticket may be rebooked and revalidated for a maximum of two (2) transactions. Rebooking fees are as follows:

 Region Fee (per transaction)
 Domestic (within Philippines) USD30.00* (or currency equivalent)
 Award Zone 0-4,000 USD40.00
 Award Zone 4,001-10,000 USD50.00

   *subject to 12% VAT if transacted in the Philippines

Please refer to the International Award Redemption chart for the destinations per Award Zone.

Rebooking is subject to the availability of award seats on the new flight date and rush processing fees shall be collected if applicable.


To avoid payment of USD75.00 Non-users fee (NUF) for Regional* award tickets, and USD125.00 for International** award tickets, passengers must cancel their bookings at least 24 hours prior departure.  Flight Award Tickets may be re-issued anytime, but should still be within the ticket validity. The NUF shall apply for Flight Award Ticket bookings not cancelled 24 hours prior his departure.

In addition, to avoid payment of PHP1,500 No-show fee for Domestic award tickets, passengers must cancel their Award booking and have their tickets reissued/refunded at least 4 hours prior departure. Otherwise, the No-show fee shall apply even if booking was cancelled.



*Regional includes Asia, Australia, Guam, Middle East, New Zealand, and Papua New Guinea
**International includes United States of America, Canada, and London