You may proceed to any Philippine Airlines ticket office (for PAL Travel Awards) or PAL Express ticket office (for PALEX Travel Awards) to redeem your travel awards. It's convenient and hassle free.
To make it easier, you may call PAL Reservations and PAL Express Reservations first to make your flight bookings, and then pick up your award tickets at your preferred ticket office.
Please note that tickets must be collected within 3 days of making an award reservation, otherwise the reservation will be cancelled. Upgrade awards will be communicated to the airport check-in counter prior to your flight departure.
Processing of award tickets and upgrade awards is free for tickets issued at least 10 days prior to flight departure. Rush Processing Fees are at US$30 for award tickets/upgrade awards issued 4-9 days prior to flight departure or US$50 for award tickets issued 1-3 days prior to flight departure or US$70 for award tickets issued for a same day departure. These fees also apply for award ticket rebooking or revalidation made for a new flight scheduled within 9 days from the original ticket issuance date.
Redeem you Travel Awards now!!
For Philippine Airlines Travel Awards:
Mabuhay Miles Service Center
Petron Bel-Air Square
363 Sen. Gil Puyat Avenue, corner Makati Avenue
Makati City, Philippines.
Service Center hours: Monday - Friday - 8:30 a.m. - 5:00 p.m.
Saturday - 8:30 a.m. - 12:00 nn
Manila: (632) 855-8888
Cebu: (032) 340-0191
USA/ CANADA: 1-800-I-FLY-PAL
Call Center Hours:
Manila/Cebu - Daily (including Holidays) 08:00 - 20:00
U.S.A./Canada - Daily (including Holidays) 09:00 - 17:00 (Pacific Time)
Philippines - (632) 855-3653 ; (632) 855-3654
USA/Canada - (818) 630-8469
Click here for more information
Award Redemption Form
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